OrthoNu:
Products are eligible for return or exchange if damaged. Otherwise nonrefundable.
Ormco Returns:
Subject to the below, Ormco’s non-custom product(s) that are not defective in material or workmanship may be returned at Customer’s expense for full credit within thirty (30) days of shipment.
Subject to the below, Ormco’s non-custom product(s) that are not defective in material or workmanship being returned within thirty-one to ninety (31-90) days of shipment will receive a full exchange to a product of equal value (as determined by the Ormco) and will be subject to a 20% restocking fee.
Product will not be approved for return later than ninety (90) days after shipment.
The foregoing does not apply to the sale of DEXIS scanners. All sales of DEXIS scanners are final and non-refundable. All returned products must meet the following conditions for credit to be issued: (a) Products must be unused, in the original unopened package and in resalable condition; (b) Products must be packaged so as to arrive at Ormco’s facility undamaged; (c) Products must be shipped prepaid and insured for full invoice value; (d) Products must be of current design; (e) A copy of original invoice must accompany the products along with a note explaining the reason for this return; (f) Returns must be accompanied by a Return Material Authorization (RMA) that can be obtained from the Customer Care Department (800- 854-1741).
Once Product has been returned and processed, the exchange Product will be issued. Once Product has been returned and processed, the exchange Product will be issued.
NONRETURNABLE GOODS: The following products are not returnable: (a) Any custom-made products; (b) Chemical or refrigerated products, (c) DEXIS scanners and training. An order for a custom-made product cannot be cancelled after the Customer has approved the product for manufacture.